Support
How can we help?
For app and subscription support, email support@goutradar.com. Please do not include health records, meal images, passwords, or full purchase receipts in email.
Restore PRO
Open Gout Radar → Settings → Subscription → Restore Purchases. Make sure the device is signed in to the Apple Account used for the purchase. StoreKit determines paid access.
Delete data
Open Settings → Delete Account & Data. Keep the app open while it checks the one-time deletion receipt. If the network is unavailable, the request remains pending and can be retried.
Correct a scan
Review recognized ingredients, serving size, visible factors, and confidence before saving. Edit anything that looks wrong. A correction changes your saved record; optional quality feedback is a separate explicit choice.
Share a visit summary
In Health Management, choose a 30- or 90-day PDF or CSV export. Missing days stay missing rather than being displayed as zero. Review the file before sharing it with a healthcare professional.
Manage or cancel a subscription
Use Apple Subscriptions. Apple controls billing, renewal, eligibility, and refunds.
What happens to a scan image?
The selected image is sent for the requested analysis and deleted after the task reaches a terminal result. A scheduled cleanup targets any abandoned image within 24 hours. See the Privacy Policy.
Can Gout Radar tell me what is medically safe?
No. It provides educational estimates and record organization. It does not diagnose gout, predict a flare, or recommend treatment. Discuss health and treatment decisions with a qualified healthcare professional.
Emergency or severe symptoms
Gout Radar is not an emergency service. Contact local emergency services or urgent medical care for severe or rapidly worsening symptoms, breathing difficulty, chest pain, confusion, signs of serious infection, or another possible emergency.